Shipping policy
Shipping Policy – RetroToneHub
Last Updated: March 13, 2026
Thank you for shopping at RetroToneHub. We are committed to delivering your order safely and as quickly as possible. This Shipping Policy outlines how orders are processed, shipped, and delivered.
---
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Once your order has been processed, you will receive a confirmation email with your order details.
---
Shipping Times
Shipping times vary depending on your location.
Estimated delivery times:
- United States: 7–15 business days
- Canada: 8–16 business days
- United Kingdom: 7–14 business days
- Europe: 8–15 business days
- Australia & New Zealand: 8-15 business days
- Rest of the World: 7-15 business days
Please note that shipping times are estimates and may vary due to customs delays, carrier delays, or high demand periods.
---
Shipping Costs
Shipping costs are calculated at checkout based on the customer's location and selected shipping method.
From time to time, we may offer free shipping promotions on selected products or orders.
---
Order Tracking
Once your order has shipped, you will receive a tracking number via email. This allows you to track the progress of your shipment until it arrives at your address.
Please allow 2–5 days for tracking information to update after your order has been shipped.
---
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
RetroToneHub is not responsible for delays caused by customs processing.
---
Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout. RetroToneHub is not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping address, please contact us immediately at support@retrotonehub.com.
---
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us within 7 days of delivery. We will work with the shipping carrier to resolve the issue and assist you with a replacement or refund if necessary.
---
Contact Us
If you have any questions about our shipping policy, please contact us:
Email: support@retrotonehub.com
Website: retrotonehub.com
Thank you for shopping with RetroToneHub.